Carol Krugman Maller

Degree: M.Ed.

Retired Associate Professor

Department: School of Hospitality

Carol Krugman Maller


Hospitality / Events and Tourism Spanish Travel and Tourism


  • Cross-Cultural Planning
  • Global Meeting Operations
  • Risk Management


Prior to joining the faculty at MSU Denver, Professor Krugman worked in the global arena for 30 years in a variety of corporate marketing and meeting/event planning positions, as well as owning and managing her own meeting management company specializing in international medical/pharmaceutical meetings and conventions. She is retired as chair of the Department of Hospitality, Tourism and Events at MSU Denver.

She is regarded as one of the meeting industry’s top experts in cross-cultural planning, global meeting operations, and risk management. Professor Krugman has successfully implemented programs throughout Latin America, Europe, Asia, Australia and the Middle East, as well as in the US and Canada. She has lived in France, Mexico and Brazil and is fluent in French, Spanish and Portuguese, with a working knowledge of Italian.

Named one of “The 25 Most Influential People in the Meeting Industry“ by Meeting News in 2004, Professor Krugman has written numerous articles for meeting and event industry publications and has co-authored two books: Mexico: A Planning and Information Guide, published by Meeting Professionals International and Global Meetings and Exhibitions, a textbook on international meeting planning published by John Wiley and Sons.

Professor Krugman received her BA from Goucher College and MEd from The Johns Hopkins University. She obtained the Certified Meeting Professional (CMP) designation in 1996 and the advanced Certification in Meetings Management (CMM) in 1998. Professional memberships include Meeting Professionals International, the Professional Convention Management Association, the International Medical Meeting Professionals Association, the International Association of Exhibitions and Events, and the International Council on Hotel Restaurant Institutional Education. She serves on a variety of committees and task forces for meeting and event industry associations.

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