Gay, Lesbian, Bisexual & Transgender Issues, Hospitality, Events and Tourism, Leisure, Travel and Tourism
Customer service, customer experience, service failure & recovery, LGBT+ tourism and events, events & festival, hospitality & event management education
Title: Chair, Rita and Navin Dimond Department of Hotel Management
Department: School of Hospitality
Eric D. Olson, Ph.D., is the chair of the Rita and Navin Dimond Department of Hotel Management, School of Hospitality, Metropolitan State University of Denver. His areas of expertise include customer service, customer experience, service failure and recovery, LBGTQ tourism and events, events and festivals, hospitality and event management education.
Olson has over 20 years of hospitality, tourism, event and higher education experience. He has published extensively in top academic journals such as Tourism Management, Annals of Tourism Research and Journal of Convention and Event Tourism.
Olson received his Ph.D. from the University of Central Florida, MBA from the Stetson University, and a BBA in marketing from University of Wisconsin-Eau Claire. His academic career includes appointments at Iowa State University, and his industry experience includes working at The Walt Disney World Resort.